This site belongs to Mandala Tours, S.L., with registered address at C/ Faisán 18, 3ºE, Granada and N.I.F. B51037471. The company has travel agency license C.I.AN-187782-3 and is dedicated to tourist information, travel guides, and the organization of trips and leisure plans.
The Legal Notice published on this website identifies the owner as established in Art. 10 of the Law on Services of the Information Society and Electronic Commerce. The Privacy Policy section contains information on the protection of personal data.
The services offered on this page are intended for consumption, and the contract is perfected when the customer makes the payment for the trip. Mandala Tours, S.L. recommends reading the legal notice and these general conditions in full before perfecting the contract. These General Conditions constitute a contractual framework between our company and the User, and will only be replaced by the Particular Conditions integrated in the files of the services that make up the web catalog and in the combined travel contract.
Contracts are made within the legal framework established for Electronic Commerce by Law 34/2002 on Services of the Information Society and Electronic Commerce, Law 7/1998, of April 13, on general contracting conditions, and Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.
This website is freely available to all Users (hereinafter, the User), subject to these general terms and conditions. By browsing and/or performing any action on the website, the User accepts these terms and conditions.
Personal Use: This website is solely and exclusively for the personal use of the User. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes are prohibited.
Language: These conditions are written in Spanish in their original version. If the User accesses a translation into another language whose interpretation is discrepant, the Spanish version will prevail.
User Obligations: The User agrees to use the services and content of Jordania Exclusiva in accordance with the Law and the general and particular terms and conditions of the services offered at all times, and must refrain from using them to:
Mandala Tours, S.L. will make all reasonably possible efforts within its capacity of control and management to guarantee and maintain adequate availability of the web at all times for its Users. However, the availability and proper functioning of the web may be undermined, slowed down or made impossible due to factors beyond the control and responsibility of Mandala Tours, S.L., such as the functioning of search engines of third-party suppliers, cache incidents or the quality of the User’s internet connection.
Mandala Tours, S.L. reserves the right to modify, replace, delete or add any information on its website at any time. It also reserves the right to integrate advertising on the web and has no control over the programming, content and legality of said advertising, the provider of the services being advertised being responsible for this.
All the contents of the website and the Mandala Tours, S.L. platform, including brands, graphics, logos, icons, images and software, as well as the selection, compilation, ordering, programming, design and assembly of all the content of the website and the platform, are the property of Mandala Tours, S.L., its suppliers and technological collaborators and are protected by national and international industrial and intellectual property regulations.
Any use of the content or photographs of the website and the platform is strictly prohibited, including reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation thereof without the express consent of Mandala Tours, S.L., its suppliers or its technological collaborators, with respect to the elements whose property they hold.
These Conditions come into force as of February 5, 2018. Mandala Tours, S.L. may modify or update these terms and conditions at any time, without prior notice, without affecting contracts made under the validity of previous versions. The current version of these will be displayed on the website from the date on which said changes come into force. Mandala Tours, S.L. recommends Users read these terms and conditions before browsing, booking or contracting through the website.
It is the User’s responsibility to print or save on a durable medium, a copy of these General Conditions for consultation prior to contracting and their conservation after these, without prejudice to the fact that they are sent by email after online contracting.
If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, the general conditions remaining in all other respects, such provision, or the part of it that is affected, being considered as not put.
In this case, the clause that does not take effect will be replaced by a new one in accordance with current legislation, with a wording and spirit as close as possible to the clause that would have become inapplicable.
The User declares that he is of legal age and has the necessary legal capacity to contract the services offered on the web, in accordance with the conditions detailed below, which he declares to understand and accept.
In the case of contracting services by minors, the authorization of the parents or guardians is required to be able to contract and enjoy the contracted service. The User is solely responsible for the veracity and accuracy of the data provided to Mandala Tours, S.L. in the reservation process. Minors under 18 years of age must be accompanied by their parents and/or guardians throughout the trip. Otherwise, the trip reservation will not be accepted.
Before formalizing a reservation or contracting through the Jordania Exclusiva website, the User will be obliged to accept, by marking a box, these terms and conditions, and any others that affect the management of the services offered, such as general contracting conditions or information relating to them.
The User is fully and clearly informed of the contractual conditions that affect the services prior to contracting, especially the conditions of cancellation of reservations and their right of withdrawal. If the User has any questions about the information available on the website, they can contact Mandala Tours, S.L. before contracting on the telephone and email address that appear on this site.
These conditions relating to combined travel are applicable, according to current regulations, whenever the client contracts in a combined manner transport, accommodation or another tourist service that constitutes a significant part of the trip under a global price when the provision of all services exceeds 24 hours or includes one night’s stay.
The following General Conditions may be modified by the Particular Conditions that appear in the specific itinerary of each trip and in the package travel contract, which they complement in a subsidiary manner.
1.1. Trips Published on the Web
At Mandala Tours, S.L. we offer trips that integrate services such as transportation, guides, accommodation, catering, and more. These unique experiences are designed by us, allowing the traveler to discover the destination in the most authentic way and with respect for the local culture. Our collaborators will accompany the traveler in the experience.
When the client is interested in any of our travel itineraries advertised on the web, they can confirm their reservation through the form intended for this. They must accept the Legal Notice, the Privacy Policy, and the General Contracting Conditions present. Once the reservation is requested, the client will receive an informative email with the program/itinerary in PDF format, the combined travel contract, a link to make the payment through the virtual POS with the amount to be settled and information will also be offered for the optional contracting of travel insurance.
Mandala Tours, S.L. reserves the right to change services or prices described in our online travel catalog or in any other medium without affecting reservations already formalized. The prices of our trips offered on the web fluctuate over time because they integrate services whose prices increase as the date of the start of the trip approaches. Therefore, it is possible that several travelers on the same trip pay different amounts for it. However, each of them will always make a payment equal to the amount that has been offered and under which you have made the reservation, without being required any compensation for such fluctuations inherent to tourist services except as provided in section 4.3 of this section “Contracting of Combined Travel”.
In the event that, once the trip has been booked and before departure, Mandala Tours, S.L. is forced to significantly modify any essential element of the contract, it must immediately inform the client. In this case, the client may choose between terminating the contract without penalty or accepting the alternative travel proposal. If you wish to terminate the contract, Mandala Tours, S.L. will return the amounts paid to the client. The client must communicate the decision they adopt to Mandala Tours, S.L. within three days of being notified of the modification of the trip. In the event that the client does not notify his decision in the terms indicated, it will be understood that he opts for the termination of the contract without any penalty.
1.2. Tailor-Made Trips
In the event that the client requests a tailor-made trip, they will provide information about the desired trip to Mandala Tours, S.L. through the web form, after which a quote will be sent to the email address provided. Said quote will be calculated based on the requirements and characteristics of the trip desired by the client. Mandala Tours, S.L. will accept the client’s requests and their contributions to organize the perfect trip.
Finally, once the services offered to the client have been accepted, they will receive an informative email with the final program/itinerary, the price of the trip, a link to make the payment through the virtual POS and the combined travel contract. In addition, information will be offered for the optional contracting of travel insurance.
1.3. Formalization of the Combined Travel Contract
The combined travel contract will be formalized in the case of tailor-made trips by means of an exchange of emails, the User expressly accepting this means as a communication channel with Mandala Tours, S.L.. The client must read, sign and return the signed contract or, if it is impossible to scan it, respond to the email in which it was sent, expressly accepting its content. Only with the receipt by the agency of the express acceptance of the User, will the reservation be understood to be formalized.
The User is responsible for providing their data correctly in the contracting processes established on the website or by email, and the User must at all times provide all identification data correctly and as it appears on the ID or passport.
The User will respond in any case to the veracity of the data provided and will be responsible for communicating to Mandala Tours, S.L. any modification in them, the agency reserving the right to exclude from the registered services any User who has provided false data, without prejudice to the other actions that proceed in Law.
The lack of veracity and/or accuracy, whether voluntary or involuntary, in the data that the client communicates to Mandala Tours, S.L. will be the exclusive responsibility of the client, as well as all subsequent consequences for the reservation of tickets, contracting of insurance or processing of visas that are generated.
People with reduced mobility, before proceeding to the reservation request, must inform the agency of this situation, in order to assess the possibility and feasibility of contracting and enjoying the trip according to its characteristics.
In accordance with the provisions of Regulation CE 1107/2006, a person with reduced mobility means any person whose mobility to participate in the trip is reduced due to physical disability (sensory or locomotor, permanent or temporary), intellectual disability or deficiency, or any other cause of disability, or due to age, and whose situation requires adequate attention and adaptation to their particular needs of the service made available to other participants in the trip.
Especially in the case of allergies, if the trip includes accommodation and catering services, the user will be responsible for notifying the agency so that it can inform the service provider establishments, to provide the User with the maximum guarantees for their well-being.
The perfection of the combined travel contract occurs with the acceptance of the conditions by the User, either on a predefined trip offered, marking the acceptance box, or with the acceptance of the conditions of tailor-made trips through email. From that moment, the combined travel contract is binding on both parties.
When formalizing the reservation, the client has read and understood all the clauses of these General Conditions of Contract, the particular ones of the trip and the combined travel contract, the itinerary, and other non-mandatory documentation that is made available to him.
Each time Mandala Tours, S.L. receives a reservation, a receipt confirmation email is sent within 48 hours of receipt, unless it is received on holidays or weekends, in which case the confirmation will be sent on the business day following receipt.
The change of a trip reservation for another will only be possible by agreement of the parties with the express written approval of Mandala Tours, S.L..
4.1. Services Included in the Price
In the “The price includes” section of each travel offer, all the services included in it per person will be detailed, being, in general:
4.2. Services Not Included in the Price
Any service that is not expressly listed in the “The price includes” section of the offer, or is not specifically detailed in the program/offer, will be excluded from the price of the trip. Among the excluded services, with an enunciative but not limitative character, are:
If, after confirmation of the booking, new local or destination legal provisions come into force that require the Client to pay any additional fee/tip/charge, Mandala Tours, S.L. will inform you as soon as it becomes aware of it, and the Client will be responsible for paying it in all cases.
4.3. Price Revision
The prices of the trips offered on our website, as well as the price provided to the client in the case of tailor-made trips, may be revised, both upwards and downwards, when the price of transport, fuel, fees and taxes relating to certain services related to the organized trip and the exchange rates applied to said trip vary.
These revisions will be notified to the consumer, in writing or by any means that allows to have proof of the communication made, being able, when the modification made is significant, to desist from the trip, without any penalty, or accept the modification of the contract. In no case, it will be revised upwards in the twenty days prior to the date of departure of the trip, with respect to the requests already made.
4.4. Taxes
The prices that appear on this website, as well as those provided to the user when the trip is tailor-made, include the corresponding VAT. In any case, they will be expressed in the Euro (€) currency.
4.5. Payment Methods
Payments for Mandala Tours, S.L. services will be made by bank transfer, PayPal, or debit or credit card through the secure payment gateway.
4.6. Offers and Promotions
Mandala Tours, S.L. may launch offers and promotions through different communication channels through which the User may access services under special conditions or a certain discount may be applied to the price of these. In such cases, the User may be asked for the promotional code or key during the booking process, applying the discount to the price shown. The conditions, limitations and exclusions to benefit from such offers will be detailed in the bases of each specific promotion.
4.7. Invoicing
The invoice corresponding to the services will be issued and sent by email once the last of the payments established in the payment conditions of each trip is made and verified.
1.1. Contract Information
The services that make up the package travel contract result from the information provided to the consumer in the package travel program/offer, as well as from the indications related to this information that have been made when confirming the reservation.
1.2. Modifications
The organizing agency reserves the right to modify the information contained in the brochure before the contract is perfected. For their validity, changes to such information must have been clearly communicated in writing to the consumer.
1.3. Responsibility of Suppliers
The suppliers of products or services, each within the scope of their respective obligations, will be responsible to the client for compliance with the obligations arising from the regulations in force and the terms and conditions of sale of each of the products and services that are contracted, without Mandala Tours, S.L. assuming any obligation or responsibility with respect to those products or services that it does not provide directly beyond what is strictly required by the regulations in force.
1.4. Traveling with Pets
It will be understood that the presence of pets is accepted on the trip if expressly indicated in the advertising or prior information of the same. Otherwise, if the consumer wishes to travel with their pet, they must inform the agency before making the booking request so that they can inform them whether or not this is possible.
Unless otherwise indicated in the travel program/offer or provided in particular conditions:
3.1. Presentation at the Place of Departure
The consumer must appear at the place indicated for departure in advance indicated by the agency or, failing that, by the brochure, respecting the schedules and baggage limits indicated by the company. As a general rule, in the case of air transport, the minimum advance notice is three hours over the scheduled departure time. It is recommended that the customer reconfirm flight departure times 48 hours in advance.
3.2. Failure to Appear
If the traveler cannot make the trip because they have not appeared with the required advance notice, the regime provided in these Conditions for failure to appear at departure or, where appropriate, the one provided for the consumer’s withdrawal will apply.
3.3. Hand Luggage
Loss or damage that occurs in relation to hand luggage or other objects that the consumer carries with him and keeps in his custody are at his sole risk.
3.4. Surcharges for Excess Baggage
Any extra cost that the traveler has to bear for excess baggage will be at his expense. If the agency is informed during the contracting process, it will provide the necessary information on the additional baggage policy of the corresponding company in advance.
4.1. Guide Services
Mandala Tours, S.L. will generally select a guide for the trips. The responsibilities of this figure to the client are the following:
4.2. Public Transportation and Vehicle Rental
It may be the case that, at the destination, the traveler decides to make the trips in some type of vehicle, trips not integrated or pre-contracted in the travel package of Mandala Tours, S.L. The traveler is aware and accepts that Mandala Tours, S.L. has no responsibility in relation to such transport services, especially in regard to the choice and reliability of the service providers, the quality of these, the safety and the eventual civil, administrative or criminal responsibilities that derive from their improper use by the client or the driver, if it were a third party.
1.1. Request for Changes by the Consumer
If at any time prior to departure the consumer wishes to request changes referring to the destinations, means of transport, duration, calendar, itinerary of the contracted trip or any other aspect referring to the services, and the agency can make them, it may require the payment of the justified additional expenses caused by said modification, as well as management fees for modification of the booking that may not exceed 5% of the price of the trip.
1.2. Changes Necessary for the Success of the Trip
Before departure, the agency can only make changes that are necessary for the success of the combined trip and that are not significant. Necessary changes are considered significant if they prevent the realization of the purposes of this according to its general or special characteristics.
1.3. Significant Modifications by the Agency
In the event that the agency is forced to make significant changes, it will immediately inform the consumer. The latter may choose to accept the modification of the contract specifying the variations introduced and their impact on the price, or terminate the contract. The consumer must communicate the decision taken to the agency within three days after being notified of the modification. If the consumer does not communicate his decision within the indicated period, it will be understood that he opts for the termination of the contract without any penalty.
2.1. Price Revision for Variations in Transport, Fuel or Fees
The agency may only revise the price, upwards or downwards, provided that said revision occurs before 20 days prior to departure and that it is not significant, that is, greater than 15% of the price of the trip. In addition, said revision may only be carried out to adjust the amount of the price of the trip to the variations:
2.2. Price Revision for Significant Modification
If the revision of the price supposes an increase of more than 15% of the price of the trip, the agency will immediately inform the consumer, who will be able to terminate the contract. The consumer must communicate the decision taken to the agency within three days of being notified of the modification. If the consumer does not communicate his decision within the indicated period, it will be understood that he opts for the termination of the contract.
3.1. Cancellation of the Combined Trip by the Agency
In the event that the organizer cancels the combined trip before the agreed departure date for any reason not attributable to the consumer and user, the latter will have the right, from the moment the contract is terminated, to a refund of all amounts paid or to the realization of another combined trip of equivalent or superior quality provided that the organizer can propose it. In the event that the trip offered is of lower quality, the organizer or the retailer must reimburse the consumer and user, when appropriate depending on the amounts already disbursed, the price difference, in accordance with the contract.
In any case, the consumer and user may demand the reimbursement of the amounts disbursed to the entrepreneur to whom they were paid, who must reimburse them within 14 calendar days. The calculation of the term, in this case, will begin from the notification of the consumer and user of their option for the resolution or since the circumstances determining the cancellation occurred.
The client will also have the right to compensation, the responsibility for which is jointly and severally between the retailer and the organizer, for an amount of 5% of the total price of the trip if the cancellation is proposed between two months and fifteen days before the start of the trip, 10% if it is proposed between fifteen and three days before, and 25% if the modification occurs 48 hours before the start. There will be no right to compensation when the cancellation of the trip by the agency is due to reasons of force majeure, understanding as such those circumstances beyond the control of the person invoking them, abnormal, unforeseeable and unavoidable, despite having acted with due diligence, or when the trip is not carried out because the number of registered people necessary for its realization has not been reached.
3.2. There is No Obligation to Compensate in the Following Cases
4.1. Possibility of Transferring the Booking to Another Person
The consumer may assign his reservation to a person who meets all the conditions required in the brochure and in the contract to make the package.
4.2. Communication of the Transfer
The transfer must be communicated by any means to the agency and will be free of charge if the agency receives the communication at least 15 days before the start date of the trip. If it is desired to be carried out later and the agency can accept it, it may demand from the consumer management fees for the assignment that will not exceed the additional amount passed on by the suppliers.
4.3. Joint and Several Liability
In any case, the consumer and the person to whom the reservation has been transferred are jointly and severally liable to the agency for the payment of the rest of the price, as well as for the justified additional expenses that the transfer may have caused.
5.1. Withdrawal of the Consumer at All Times
The client, at all times, may withdraw from the services requested or contracted, having the right to a refund of the amounts that he had paid, whether it is the total price or the advance payment, but must compensate the agency for the cumulative concepts that are indicated below:
In cases of force majeure, the customer will be exempted from liability.
5.2. Effects of Withdrawal
In any case, the withdrawal takes effect from the moment the consumer’s will to withdraw reaches the agency’s knowledge.
6.1. Definition of Failure to Appear
There will be a failure to appear at departure if the consumer does not communicate their will not to carry out the trip and does not appear at the time and place scheduled for departure. In this case, you lose the right to a refund of the amounts paid and continue to be obliged to pay those that were pending payment.
6.2. Exception for Reasons of Force Majeure
However, if the failure to appear takes place due to force majeure, the consumer will have the right to have the amounts delivered returned to them.
1.1. Communication of Incidents During the Trip
When the consumer verifies during the realization of the trip that there is a defect or the lack of provision of any contracted service, he must communicate it in the same place and as soon as possible to the organizer or the retailer and, where appropriate, to the provider of the service in question, so that the agency can have the possibility of seeking an immediate solution if possible. The communication must be made in writing or in any other form in which it is recorded. Upon receipt of the communication, the retailer or organiser shall endeavour to find appropriate solutions.
1.2. Minimization of Damages by the Traveler
In the event that during the trip the lack of provision or the deficient provision of any of the services that are part of it occurs, the traveler will try not to increase with their actions and decisions the damages that derive.
2.1. Solutions for the Continuation of the Trip
The agency must adopt the appropriate solutions for the continuation of the trip if once it has started it does not supply or verifies that it cannot supply an important part of the services provided for in the contract. An important part of the services provided are those whose lack of performance prevents the normal development of the trip and cause that it is not reasonable to expect the average traveler of that type of trip to continue it in those circumstances.
2.2. Tacit Acceptance of Solutions
If the consumer expressly or tacitly accepts the solutions proposed by the agency, they will not be entitled to any compensation for said modifications. It will be considered that you tacitly accept such proposals if you continue the trip with the solutions given by the organizer.
2.3. Rejection of Solutions for Reasonable Reasons
If the solutions adopted by the organizer are unfeasible or the consumer does not accept them for reasonable reasons, the agency must:
3.1. Right of Withdrawal During the Trip
The consumer has the right to withdraw from the package travel contract once the trip has begun, but will not be able to claim the refund of the amounts delivered and will continue to be obliged to pay those that are pending payment.
3.2. Withdrawal due to Accident or Illness
If the withdrawal is due to an accident or illness of the consumer that prevents him from continuing the trip, the agency is obliged to provide the necessary assistance and, where appropriate, to pay the amount of the difference between the services provided and those provided, minus the duly justified cancellation costs that correspond.
3.3. Additional Expenses for Withdrawal
In both cases, all additional costs incurred by the withdrawal, and in particular those of repatriation or transfer to the place of origin, are borne by the consumer.
4.1. Indications of the Agency
The consumer must abide by the indications provided by the agency for the proper execution of the trip, as well as the regulations that are of general application to users of the services included in the combined trip. In particular, on group trips, they will show due respect to the other participants and observe conduct that does not harm the normal development of the trip.
4.2. Serious Infringement of the Duty of Collaboration
The serious infringement of these duties empowers the agency to terminate the combined travel contract. In this case, if the contract includes the return trip, the agency will provide the consumer with a means of transport equivalent to that contracted on the trip to return to the place of departure or any other that both have agreed. The agency shall also be entitled to appropriate compensation for damages attributable to the consumer’s conduct.
4.3. Compliance with Laws and Customs
The traveler will comply with the laws and customs of the countries visited. The client expressly exonerates Mandala Tours, S.L. from any responsibility, claim, contingency or obligation in which they may personally incur and/or against third parties due to eventual, presumed and/or proven breaches of the legislation or regulations of any kind in force in the country of destination, stating for this purpose their obligation in this regard and their firm and express will to abide by and comply with it in all its scope.
4.4. Notification of Health Problems
You must also notify Mandala Tours, S.L. of any illness, pathology, allergy or physical or mental health problem that could affect the normal development of the trip or the coexistence of the group. In case of not notifying this fact to Mandala Tours, S.L., or committing any illegal act or that may cause danger or discomfort to the rest of the members of the group, Mandala Tours, S.L. reserves the right to terminate the contract with the client, without this generating the right to claim or return, and without prejudice to the actions and/or claims that the rest of the travelers may want to make against the infringer of the travel rules. Likewise, Mandala Tours, S.L. reserves the right not to accept more bookings from the client who has shown signs of not having accepted, understood and/or complied with the provisions described here, as well as in the travel manual, in case it is provided.
The agency as organizer will respond to the consumer for the correct fulfillment of the package travel contract according to the obligations that correspond to them by their respective scope of management of the package trip, whether it executes the services included in the package trip itself or if they are carried out by its auxiliaries, collaborators or other service providers.
The agency’s liability shall cease when any of the following circumstances occur:
7.1. Assistance to the User in Difficulties
The agency, despite being exempt from liability in certain situations based on current regulations, will continue to be obliged to provide the necessary assistance to the user who is in difficulties.
7.2. Exception to the Duty of Assistance
There will be no duty of care provided for in the previous paragraph when the defects produced during the execution of the contract are attributable exclusively to intentional, irrational or negligent conduct of the client.
8.1. Information and Responsibility of the Client
The agency will inform about the health formalities necessary for the trip and stay, as well as about the conditions applicable to citizens of the European Union in terms of passports and visas, but it will be the client who will be responsible for the correctness of the information provided.
Nationals of countries outside the European Union should consult with their Consulate or Embassy the documentary and health requirements necessary for the trip.
8.2. Obtaining Necessary Documentation
The client must obtain the necessary documentation to make the trip, including the passport and visas, and that referring to health formalities. All damages that may arise from the lack of such documentation will be at your expense, and in particular, the expenses incurred by the interruption of the trip and its eventual repatriation.
8.3. Visa Processing by the Agency
If the agency accepts the consumer’s order to process the necessary visas for any of the destinations provided for in the itinerary, it may demand the collection of the cost of the visa as well as the management expenses for the procedures that must be carried out before the corresponding diplomatic or consular representation. When the trip is booked so close to the start date that there is a risk of not obtaining the visa through the ordinary channels (generally 45 days before the departure date) and urgent or non-ordinary processing is required, the client will assume the extra costs of administration, courier services, and processing.
In this case, the agency will be liable for damages attributable to it in accordance with the diligence normally required by delays in obtaining the necessary documentation or by lack or insufficiency thereof.
8.4. Loss or Misplacement of Passports
Mandala Tours, S.L. will not be responsible for the loss or misplacement of passports during processing when, despite the utmost diligence attributable to Mandala Tours, S.L., said eventuality is derived from the action of third parties, such as the embassies themselves or courier companies. Mandala Tours, S.L. will be exempt from liability in case of loss in the mail or courier service. Obtaining personal documentation (visas, certificates, passport) will be the exclusive responsibility of the client, and even if Mandala Tours, S.L. agrees to process the client’s visa, it will not be liable for any incidents that may arise during its processing, such as the denial of the visa or the loss of documentation by third parties.
8.5. Client Responsibility in Case of Documentation Deterioration
It is the client’s responsibility to ensure the good condition and preservation of their passport. Mandala Tours, S.L. will be relieved of any responsibility for disturbances and inconveniences caused in the event of any deterioration or breakage during its handling by the client, the embassies during visa processing, or during immigration controls in the countries of stopover or destination, with the client bearing the expenses and disturbances that this may cause. The client must fill in all the fields required by the authorities of the country of destination to obtain the visa. In the case of not filling in all the fields correctly, you must fill in the form again, and may suffer the administrative costs derived from said correction.
8.6. Personal and Family Documentation
All users, without exception, must carry their corresponding personal and family documentation in order, whether it be a passport or national identity document, according to the laws of the country or countries being visited. It will be at the client’s expense when the trips require obtaining visas, passports, vaccination certificates, etc.
8.7. Visa Rejection by Authorities
In the event that the granting of visas is rejected by any authority due to the user’s particular circumstances, errors or omissions in the visa application form, or entry into the country is denied due to a lack of required requirements, or due to a defect in the required documentation, or for not carrying it, Mandala Tours, S.L. declines all responsibility for events of this nature, with any expenses incurred being borne by the client, applying in these circumstances the conditions and rules established for cases of voluntary withdrawal of services. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority, in the manner and manner determined by international legislation and / or the legislation of the country of destination.
Regulation 261/2004 of the European Parliament and of the Council of 11/02/2004 establishes the rules on compensation and assistance to air passengers in the event of denied boarding, cancellation, or long delay.
The previous Regulation will only apply:
In accordance with the provisions of Regulation 261/2004, when the Airline cancels a flight or incurs a delay, it will be responsible for providing, as the case may be, due assistance and attention to the affected passengers, and must assume the costs of meals, calls, transportation, and overnight accommodation if applicable, by virtue of the provisions of Regulation CEE 261/2004, which establishes common rules on compensation and assistance to air passengers in cases of denied boarding and of cancellation or long delay of flights.
That regulation also provides for the payment of certain allowances, depending on the distance of the flight.
If the incident is due to extraordinary circumstances that could not have been avoided, even if all reasonable measures had been taken, the air carrier responsible for carrying out the flight will not be obliged to pay compensation, but will be obliged to provide due assistance and attention to the affected passengers.
10.1. Services Not Included in the Combined Trip
The rules of contractual liability of the combined trip are not applicable to services such as transportation services, accommodation, excursions, attendance at sporting or cultural events, visits to exhibitions or museums, or other similar services, when these are contracted directly by the traveler, or when they are contracted through the agency, but in a way that they are not combined with any other service of that trip or, when contracted together with others, the total provision of these does not exceed 24 hours or does not include one night’s stay.
10.2. Agency Liability as an Intermediary
The agency, in cases where the client contracts directly with the supplier, has no responsibility. In cases of assisting the client in the contracting of a loose service, it intervenes as a mere intermediary, being exclusively responsible for the provision of the service the provider.
According to the criteria established in Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter, LOPD) or regulations that replace it, in order to correctly provide its services, Mandala Tours, S.L. needs your authorization in relation to the processing of your personal data.
Data Processing
By accepting this Privacy and Data Protection policy, you certify that you understand and accept the possibility that Mandala Tours, S.L., solely for the purposes described below, accesses for review and analysis the data communications that, through the web, email or telephone, Users make.
The main purpose of processing personal data is the management and correct fulfillment of the contract between the User and Mandala Tours, S.L., including the publication of its travel service proposals and the facilitation, as far as possible, of means for resolving disputes between the two.
We may also use your data to provide you with information about products and services that may be of interest to you through the Newsletter if you give us your express consent. If you want us to use your data in this way, please tick the appropriate advertising authorization box on the form.
In accordance with the provisions of the LOPD, the User is informed and accepts that the personal data provided by him or that is provided in the future to Mandala Tours, S.L. will be subject to processing in a personal data file called CLIENTES, duly registered in the Registry of the Spanish Agency for Data Protection and whose ownership is held by Mandala Tours, S.L..
The processing of your data will always be carried out under the strictest security systems available to Mandala Tours, S.L.. The security measures to be applied will be those corresponding to the low level indicated in Royal Decree 1720/2007 approving the Regulations implementing Organic Law 15/1999 on the protection of personal data.
The data collected will be stored and may be transferred in encrypted form outside the European Union to one of our suppliers. By providing us with your personal data, you consent to this transfer if it occurs.
Your data will not be communicated to third parties, except in the following cases:
The User can exercise their rights of opposition, access, rectification, and cancellation at any time by writing to the postal address of Mandala Tours, S.L., or sending an email to [email protected].
Any change in our data protection policy will be published on this page and you will be notified by email. Mandala Tours, S.L. reserves the right to unilaterally modify this privacy policy, without prior notice. However, if substantial changes are made, Users will be informed by email of the existence of such modification. If we do not receive opposition from you within the deadlines provided by Law, tacit consent to the new Policy by the User will be understood.
In compliance with article 22.2 of the Law on Services of the Information Society and Electronic Commerce (LSSI) and EU Directive 2009/136/CE, Mandala Tours, S.L. informs that this website uses its own and third-party cookies.
A cookie is a small data file that is transferred to your computer’s hard drive and stores information or browsing habits. Mandala Tours, S.L. uses cookie technology to collect additional data about website usage and to store information about the User for the sole purpose of improving their experience.
We may update the Cookies Policy of our website, so we recommend that you review this policy each time you access our website in order to be adequately informed about how and why we use cookies. Please note that browsers may also change their policies and the location of information.
In no case will cookies be executable files or contain viruses.
The information provided by cookies is valuable, as it helps us improve the service we offer to our Users. However, and although we appreciate that the User accepts the cookies of our website, we remember that you can configure your browser to accept them or not, or so that the browser notifies you when a server wants to save one of them. To perform this configuration:
In case you use another browser, the User will have to consult the user manual of the same. Google has also developed a browser add-on that disables the sending of data to the Google Analytics tool and can be downloaded here.
Specifically, the cookies that the Mandala Tours, S.L. website uses are:
This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).
Google Analytics uses cookies to help Mandala Tours, S.L. analyze the use that Users of the website make of the web. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and archived by Google on servers in the United States.
In the case of an IP anonymization activation on this website, the User’s IP address will be abbreviated by Google in the case of being in a member country of the European Union or other signatory countries of the Agreement of the European Economic Area. Only in exceptional cases will your full IP be transferred to Google in the USA and abbreviated there. The action of anonymizing the IP is activated on this website.
Google will use this information on behalf of Mandala Tours, S.L. for the purpose of analyzing the use of the web, compiling reports of activity and providing other services related to traffic and Internet use. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
The User of Mandala Tours, S.L. can reject the processing of data by preventing the use of cookies by selecting the appropriate configuration of their browser; however, the User is informed that if they do so, certain functionalities of the site may be lost. You can also reject the use of cookies and the use of data related to the site (including your IP address) by Google, as well as prevent the processing of this data by Google by downloading and installing a plug-in at the following link.
By using this website and accepting the Cookies Policy, the User consents to the processing of their information by Google in the manner and for the purposes indicated above.
1.1. Client Responsibilities
The client knows and accepts the nature of the trip in relation to the destinations and activities it includes. The client, aware of the official recommendations of the Ministry of Foreign Affairs and Cooperation (www.maec.es) and the Ministry of Health, Social Services and Equality (www.msc.es) of the Government of Spain in relation to the desired destination, assumes and accepts this risk and excludes Mandala Tours, S.L. from any claim related to damages or even death derived from this inherent risk.
In the same way, the client knows that in certain destinations that he is going to visit, the political, cultural and geographical conditions may present certain risks, dangers or physical challenges superior to those that may arise in his daily life. The client knows and declares that, at least, he has considered and weighed the potential risks, dangers and challenges, and expressly assumes the risk inherent in the trip he proposes to make.
The client is responsible for dealing with customs, weather conditions, physical challenges and current laws at each moment of the itinerary, and of course has the possibility to inform himself in advance and contact the local embassy or consulate of each destination, in addition to advising the agency.
Mandala Tours, S.L. will not be responsible for death, bodily injury, illness, delay or other loss affecting the person and/or property of the client. In the same way, Mandala Tours, S.L. will not be responsible for death or bodily injury suffered by the client (including emotional damage), as well as any illness or loss, caused by force majeure, war, terrorist attacks, civil unrest, governmental actions, political disturbances in any form and place, or any circumstance that could occur beyond the reasonable control of Mandala Tours, S.L..
1.2. Travel Insurance
Mandala Tours, S.L. will provide the client with information on the optional contracting of travel insurance. These insurances, according to the optional modality chosen, may cover the cases of loss or delay of luggage, personal injury, medical expenses, evacuation and repatriation expenses in case of accident, illness or death, in the manner and amount that appear in the conditions that are delivered to the client at the time of requesting the reservation. You can consult the complete conditions of the insurance integrated in the web of IATI Seguros.
Mandala Tours, S.L. recommends extending coverage to cases of cancellation, loss of possessions, or any other loss that may arise from a situation of loss, damage, delays or inconveniences for the client.
The combined travel contract is governed by what is agreed between the parties and by what is established in these general conditions, and, in the absence of these, by the provisions of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Spanish laws.
The User is also protected by the regulations of electronic commerce, common law and the provisions that as a consumer protect him.
If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the general conditions remaining in all other respects, with such provision, or the part of it that is affected, being considered as not put.
In this case, the clause that does not take effect will be replaced by a new one in accordance with current legislation, with a wording and spirit as close as possible to the clause that would have become inapplicable.
3.1. Submission of Complaints and Claims
If during the trip the client has any complaint or claim in relation to the service provided, they must inform the guide or monitor in order to resolve the reason for the complaint or claim. When the incident occurs on a flight, accommodation, land transport or other contracted services, the client must submit the claim at the place of the events to the provider of the corresponding service. The accompanying guide will also be authorized to receive the client’s complaint or claim, who will transfer it as soon as possible to Mandala Tours, S.L. in order to manage the resolution of the incident.
Mandala Tours, S.L. is available to assist clients with any complaints or issues that may arise. However, Mandala Tours, S.L. informs that the deadline for submitting formal complaints is 30 calendar days from the end date of the trip. Any complaint submitted after this deadline will not be addressed. Complaints may be sent by email to [email protected]. Mandala Tours, S.L. agrees to respond within a period not exceeding 20 days from receipt of the complaint.
3.2. Alternative Dispute Resolution Methods
The parties agree, as an alternative means of dispute resolution, to submit to mediation by the European Consumer Center in Spain or the National Consumer Arbitration Board. If the parties do not reach an agreement through mediation, or if the attempt at alternative dispute resolution by this means is unsuccessful, the User may go to the National Consumer Arbitration Board, in which case they will submit to arbitration by the same, with both parties committing from this moment to comply with the resolution issued by the arbitration body.